SOFTWARE.
SERVERS.
NETWORKS.
WHITE-GLOVE.
WHAT WE DO
01 / FAST
With direct access to me or my engineers, you'll never have to submit a trouble ticket or wait longer than a business day for a response. We receive your communication via text/call and get to working on your issue as soon as we can.
02 / SECURE
With ITFromRocky, you'll be assured that all of our interactions, both remote and onsite, and all of our payments, will be in a secure manner with cybersecurity always being a priority. We use Stripe as our payment processor as well, so security is at the forefront.
03 / EASY
Rest assured, when we're working on your issue, we have the knowledge and the background to make the time to resolution as low as possible and intervention from you is minimally required. For you, it's as easy as snapping a pic of the error message, texting it, and then having it resolved within 2-4 hours.
WHO WE ARE
OUR STORY
Rocky started with computers early on. At the age of 9, he had built his first computer from scratch. By the time he was 16, he was already working with remote IT support as a part-time job. By 24, he was working as a System Administrator. And today, Rocky manages his clients from ITFromRocky and also works as a Director of IT for a worldwide brand.
OUR VISION
Our vision is simple:
-
Make sure the issue is diagnosed properly so the client never pays more and the tech can resolve in a timely manner
-
To cause the least amount of inconvenience
-
Overly communicate with clients so they're aware of their infrastructure
OUR TECHNOLOGY
The field of technology is ever-growing and this requires staying ahead of the curve to better consult for the future. Here at ITFromRocky, we strive ourselves to train and learn from respected technology suppliers such as Microsoft, Zoom, Google, and others, so that we may utilize or recommend the proper technology solution that best fits our client's needs.
